The Power of the Keyboard

I wrote a blog entry a few days ago, about rotten customer service experiences, and a few days after I published it, a lovely representative from Home Depot Customer Service emailed me, asking for more information about the store I was at, and what happened. She apologized profusely, and we emailed back and forth a few times, so I could provide her details.

Finally, a store manager called me, from the store. Actually, she called me yesterday, and I didn’t have a chance to call her back, so she called again today.

And the store manager and I spoke. And I’m go to call the store before I go next time (when I go and buy the tile and the vanity for the bathroom reno) so that she can arrange to be there, she’d like to apologize in person.

And I have to say, after I complained about their service, this knocked my socks off. More than knocking my socks off, this earned more of my business. (And it’s not like we don’t do any reno’s here at Chez Spit.)

And the entire point of this post is to say say Home Depot may have sucked, but they have done a really great job redeeming themselves! In fact, this rocked.

The tag below says evil corporations, but I’m pretty impressed with this one!

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FWIW, I have not heard a word from Michaels, who apparently doesn’t care that they lost out on $150 worth of my custom. I think we should start an anti-Michaels revolution!

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12 Responses to The Power of the Keyboard

  1. Calliope says:

    WOW! that is pretty awesome.

  2. Inna says:

    Wow, that totally rocks! Go Home Depot!

  3. Sigrun says:

    How powerful the blogging is. All the best with your other renos. My sewing machine is supposed to be ready on Tuesday, so I can get started on those special projects.

  4. Heidi says:

    So is there a job at Home Depot that searches blog posts for bad press?? I will go right now and write to Michaels that I want that job there!!

    (but I'm not a big Michaels fan. While they often have great sales…I've never had good customer service there)

  5. caitsmom says:

    Always great to hear that people can choose to do the right thing.

  6. Martha says:

    Cool, an effective complainer, very cool.

  7. HereWeGoAJen says:

    I went to Michael's the other day and didn't buy anything, in your honor.

  8. blueeyedtawni says:

    awesomeness!!!!

  9. areyoukiddingme says:

    A true example of the pen (er, keyboard) being mightier than the sword!

  10. Kristin says:

    Wow, I am stunned and totally impressed.

  11. Geohde says:

    Um, Mrs. Spit.

    Perhaps it is my browser, but your new format is cut off all over the place and almost entirely unreadable, bar for snippets of bits of posts. Ditto for comments.

    Help!

    g

  12. Aunt Becky says:

    Home Depot is great like that. Seriously, their customer service rules. So, bravo, Home Depot. You have (more of) my respect.

    And I love the new design!

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